How To Increase Constituent Trust with Digital Services

Thursday, June 22, 2023 | 11 am EST

“Transparency, ease, and accessibility are top factors in building customer trust in government.” (Salesforce Connected Government Report)

Are you providing your residents the right digital experience to earn their trust? 

Join our webinar presented by our partner, MCCi, to learn about the benefits of implementing digital services to enhance citizen experience, build public trust, and drive revenue growth.

Hear from the Washington State Housing Finance Commission, the City of Salem, VA and Irving, TX about how they’ve leveraged digital services to improve their operations and drive revenue growth.

You’ll leave with ideas for enhancing your digital service offerings and improving citizen satisfaction.


  • Rising expectations in Citizen Experience (CX)
  • Relationship between public trust and digital service
  • Success Spotlight: Washington State Housing Finance Commission delivers CX delight with Laserfiche and Salesforce
  • Success Spotlight: City of Salem adds digital services that drive revenue
  • Success Spotlight: Irving, TX centralizes and takes public records request process online
  • Q&A

Register now for “How To Increase Constituent Trust with Digital Services”

Presenter: Nathan Whicker, Lead Solutions Architect, MCCi

The Current State of CyberSecurity

Next Date To Be determined

In this webinar we’ll discuss the current threat landscape. In light of the recent SolarWinds exploit, we’ll demonstrate how traditional security measures are no longer effective. A baseline on how to move towards a secure infrastructure will be provided. If you're not 100 percent certain that your security methods are going to continue protecting your systems and data, then you don't want to miss this.

Never Pay the Ransom!

Next Date to be determined

If downtime, ransomware or the threat of disaster is a concern for your business or agency then Join us to learn how to protect your company’s most valuable asset. Learn what to do after ransomware sneaks past your security, understand ransomware and the common infection paths, learn how to lower your risks for infection & downtime and learn how to recover faster and never pay the ransom!

Learning from A Texas Sized Ransomware Attack

Next Date To Be determined

On August 2019, 22 municipalities in Texas were infiltrated by hackers who ultimately demanded a total ransom of over $2.5 million to unlock the files. In this webinar, we will cover the circumstances under which this attack happened, how State of Texas and US Federal Government agencies responded to the disaster, and how this one city was specifically affected and ultimately recovered.

Give us 15 minutes and you'll know if we're right for you.

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